Terms of Service

1. Acceptance of Terms

By accessing and using Cueco, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

Cueco provides a Brand Space that helps users clarify their brand positioning, voice, and strategy through guided questions and AI-assisted refinement.

We also provide support chat through Crisp. By using support chat, you consent to Crisp processing your messages and related data to deliver support, as described in our Privacy Policy.

3. Account Registration

To use certain features of our service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Payment Terms

The "All Access" plan is a one-time payment that grants lifetime access to all features. All payments are processed securely through Stripe. Refunds may be requested within 14 days of purchase if you have not completed more than one chapter.

5. Intellectual Property

You retain all rights to the content you create using our service. The service itself, including its design, features, and code, is owned by Cueco and protected by intellectual property laws.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Share your account credentials with others
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Use automated tools to access the service without permission

7. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind. We do not guarantee that the service will meet your specific requirements or that it will be uninterrupted or error-free.

8. Limitation of Liability

To the fullest extent permitted by law, Cueco shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

9. Termination

We may terminate or suspend your account at any time for violation of these terms. Upon termination, your right to use the service will immediately cease.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes. Continued use of the service after changes constitutes acceptance of the new terms.

11. Governing Law and Venue

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles. Disputes arising out of or relating to these Terms will be resolved in the state or federal courts located in California, except where mandatory consumer-protection law requires otherwise.

12. Security and Compliance Notice

Cueco is currently not certified under SOC 2, ISO 27001, or equivalent frameworks. We rely on secure infrastructure providers and continue improving internal controls as the product scales.

13. Contact

For questions about these terms, please contact us at hey@cueco.app.